Terms and Conditions

Request a cancellation within 24 hours of purchase  But please contact us if you have any problems with your order. We keep your payment information secure. We never receive your credit card information.   

Full payment is due at the time of the order. The free shipping is for one address only and only for US Domestic shipments. We can not send to more than one address.   

If you do place an order and want to send to another person, you do have the option of putting in the recipients address. 

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We reserve the right to:

• Withdraw and cancel services, and make financial transactions.
• We do not accept bad behavior and/or forbid unlawful behavior, hate speech, bullying, promotions, and spam.
• Disable user accounts.

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We do try our best to offer the best customer service and recommend contacting us with any problems.

New shop; New Name! Welcome to Fox and Frog Menagerie- a Collection of Curious Creations! We are offering all new products and art creations but we will still have a few charming frog favorites in the shop. Free shipping on everything!  Soap, candle, product tips, and other information 

♛ All sales are final on vintage items; refunds will be completed only if item was damaged in transit; photo required. 

♛Please let recipients know our soap and candle products are not chocolates and please do not ingest. Do not eat the soap or candles! 

♛ Our orders normally take 1-3 business days to ship; during holidays, packages can take up to 5-7 business days to ship.

♛ during busy times, if you need the products right away and want to cancel your order, please let us know within 24 hours of purchasing. 

♛ Any soaps or candles that are hand painted, please know this is a powder mica and will come off on hands when touched and will wash off after 1-2 uses. 

♛ Some of our products are highly fragrant! Please be aware! 

♛ For our soap products, any white or lighter soaps that have any food fragrance or vanilla fragrance, know this will change. The white or light colors may turn a tan or brown color. 

♛ Some fragrances may need more explanation on what they smell like. You can message us and we will provide more info. 

♛ For our darker colored soap, the colors may run while using them...it is not recommended to use these darker colors on white towels or face cloths ~ Because of the rich colors of our designer soaps, layered colors might mesh together and will fade after a couple of months. We recommend hand wash only on our darker colored soaps. 

♛ We pour in small batches for our lip balms or a few specialty items. Some products will have the option to select a restock option. 

♛ if you have any problems with your order once received, we are here to make you happy! Please contact us before leaving feedback so we have a chance to correct any problems with our products! 

♛ The hand painted soaps are painted with mica. It is not a paint but a shimmered powder. Because it is a powder, some may come off in transit but the majority will keep so the design stays. Be aware that when handled, the mica will come off on your hands as well; handle with care. 

♛ Remember soaps and candles don’t last forever; Our soap items do have a one-year shelf life and should be stored a cool, dry place. Soaps should be kept dry in between uses to extend the life of the soap. Soaps and candles will lose their scent over time and dry out. The soap's white and cream highlights will disappear with darker or bright backgrounds and with each soap use. Soaps that are layered with hand painted mica will also disappear with each use. 

♛ Our soap products are highly moisturizing formula, are animal cruelty free, most are Vegan friendly, and vegetable based (except our lip balms, honey soap, and goat milk soaps). 

♛ Handmade items are made ahead of time; if you want a custom order, please contact us before purchasing 

♛ Pictures may make products look bigger--PLEASE double check measurements~ 

♛ Please review our shop announcement section for updates! During holidays, we do tend to get more orders than usual, so shipping out may take a bit longer. we are closed on Saturday evenings and Sundays.  

Our soaps are made with: 100% Pure, Glycerin Soap Cruelty Free ~ No Animal Testing ***no Frogs or other animals are harmed in any way ;-) Most are Vegan; (Goats milk, Honey Soaps, and Lip Balms are not Vegan friendly) Sustainable Palm Oil Hypo-Allergenic Non-Comedogenic No Detergents No Sulfates (SLS) Biodegradable Paraben Free Gluten Free Soy Free Non-GMO Not for consumption; do not ingest  

Our fragrances are: Non-GMO Gluten Free, Cruelty Free, Alcohol Free, Paraben Free, and Formaldehyde Free  Our candles are made with soy or beeswax and are highly fragrant!  

All handmade personal hygiene products are not intended to diagnose, treat, cure, or prevent any disease or illness. These are not FDA approved.  

Thanks so much for stopping by! Tracie & Mike  Request a cancellation within 24 hours of purchase  But please contact us if you have any problems with your order. 

We keep your payment information secure. We never receive your credit card information.  Full payment is due at the time of the order. The free shipping is for one address only and only for US Domestic shipments. We can not send to more than one address.  

If you do place an order and want to send to another person, you do have the option of putting in the recipients address.  

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All photos and information are owned by Fox and Frog Menagerie; A Collection of Curious Creations, LLC, 2022-All Rights Reserved.